Refund & Cancellation

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1. Service Disruption or Non-Delivery:
   
   • If VIPai fails to deliver the agreed-upon services or there is a significant disruption, customers are entitled to a full refund of any fees paid for the undelivered services.

1. Customer Dissatisfaction:
   
   • If a customer is dissatisfied with the services provided by VIPai, they may request a refund. The amount refunded could be partial or full, depending on the circumstances and the extent of the dissatisfaction.

1. Refund Procedure:
   
   • Customers must formally request a refund in writing or through a specified process outlined by VIPai. The company will review the request and respond within a reasonable timeframe.

1. Cancellation by Customer:
   
   • Customers may cancel services provided by VIPai at any time. Depending on the terms of the contract or service agreement:
     • Early Cancellation: If canceled before the agreed-upon term, customers may be liable for a cancellation fee or may forfeit a portion of prepaid fees.
     • Notice Period: VIPai may require customers to provide a notice period before cancellation takes effect, during which fees may still apply.

1. Cancellation by VIPai:
   
   • VIPai reserves the right to cancel services provided to customers under certain circumstances. This could include non-payment of fees, breach of contract, or other reasons outlined in the service agreement.

1. Cancellation Procedure:
   
   • Customers must inform VIPai of their intent to cancel services in writing or through an approved communication channel. VIPai will confirm receipt of the cancellation and outline any applicable fees or procedures.

1. Refund After Cancellation:
   
   • If a cancellation results in an overpayment of fees (after any applicable deductions), VIPai will issue a refund for the excess amount within a reasonable timeframe.

• Terms and Conditions: VIPai’s refund and cancellation policies are typically governed by specific terms and conditions outlined in service agreements or contracts signed with customers.
• Legal Compliance: The policies are designed to comply with UK consumer protection laws and regulations, ensuring fairness and transparency in dealings with customers.

It’s important for customers to review the detailed terms of service provided by VIPai before engaging their services to understand specific conditions related to refunds and cancellations.